|Case Study||SharePoint based Policy Management System|
|Environment||Microsoft SharePoint On-Premise 2016|
The client is an independent public joint-stock company that owns and operates all public hospitals and clinics across the emirate. They have the largest healthcare network in the UAE, providing a continuum of care to residents and utilizing leading-edge technologies. The client has more than 17,500 employees spread across the emirate. The organization offers many services and sub-specialties that are unique to the UAE and the wider region.
The client maintains entire Policies, Standard SOP in the iServer System. The iServer system cannot be accessible to the end-user since it is an Enterprise Application. The client wanted to create an interactive system on SharePoint that can communicate with iServer and maintain all Policies in SharePoint and later in iServer
AscenWork Technologies developed an Integrated Policy Management system for the Client having data integration points at Active Directory / Oracle Systems and iServer. The project required to integrate the pulling of source data from differential systems, process the input data into SharePoint, and later pushing the processed data into differential systems.
The client’s dream and vision of creating a collaborative SharePoint Policy Management Solution is now a reality with SharePoint and iServer communicating with each other seamlessly. The new Policy Management System has now opened doors for creating a Centralized Knowledge Management System which will be a unified experience for all Employees and Hospitals at Client.
Features and Benefits of Policy Management System
- New Policy Creation Workflow
- Supersede Existing Policy Workflow
- Renew Policy Workflow
- Change Requests on existing Policy Workflow
- Deactivation Policy Workflow
The entire system is built as per requirements given by the Client. The application conceptualization, design, and development were done with AscenWork Technologies SharePoint application development expertise. The integration points of Oracle, iServer and Active Directory are defined in the application and executes the entire operation without user intervention.
The developed application hosts approximately 40000 policies in a year, managing user compliance and tracking the expiry and renewal of an existing policy. The Policy Management System has become the bloodline at Client, collaborating their 17500 workforces on a single platform.