easyHR Helpdesk Overview Management revolves through the entire lifecycle and service request management through ticket generation. It enables service teams with incident diagnostics and ticket routing features that ensure tight integration and relationships with knowledge base articles, service requests, known problems and change requests. This streamlines help desk ticket resolution through the entire lifecycle and simplifies service request management.
Dashboards helps to manage the health of your team and identify trouble spots to discover inefficiencies.It includes built-in,customizable reporting which helps in having better grip on the ongoing Service Requests.
Tickets can be created and updated using forms, customer service web-portal or routing through the technicians Quick Ticket templates.The Helpdesk service request can be raised from easyHR and assigned to users.
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Assign tickets to respective employees to take action on the tickets created.The assignee has to update on the ticket. Once update easyHR will inform the user regarding the status of the ticket.