Power Virtual Agents is a platform where you can create graphical interfaces and chatbots with not much coding or no coding. You can integrate a whole bunch of different pre-built connectors that are available and create custom types of topics and components that you need to suit your business requirements and essentially then automate that. For example, Power Automate can connect the bot to your application database, components, or solutions. Power Virtual Agents is a software as a service offering that can be embedded in your website. There’s no real infrastructure to maintain or any complicated system requirements in terms of deployment. It’s very user-friendly and intuitive for rapid Bot Development.
Create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface.
Easily integrate your chatbots with the products and services you use every day. Look up records, personalize conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.
Get suggestions on which topics to build, create rich, personalized conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.